Collection and refunds

Where you collect

You choose a state when you pay, and that choice fixes where the order can be collected. Within it, any NNPC or affiliated counter in the app’s list will honour your code; none of them is assigned to your order until the bottle is handed over.

What to bring

Your phone, with the pickup code on the screen, and the phone number the account was opened with. Nothing else is needed and no paperwork is issued.

At the counter

You read out the code. The attendant types it in, and sees the bottles to hand over. To confirm the order is yours, you read out the last four digits of your phone number and they type those in too.

The hand-over is recorded once, against that order, and the code is spent. If litres back were owed on a referral, that is the moment they are paid.

If a counter cannot supply it

Nothing is lost. The code is still live, and any other counter in the city you paid for will honour it. If none of them can, write to info@oxytane.ng with your code and we will either supply it in that city or refund the order in full.

If you do not collect

A code stops working 90 days after it is issued. The order stays paid and the bottles stay yours: write to info@oxytane.ng and a fresh code is issued against the same order.

Cancelling an order

Until an order has been collected you can cancel it. Write to info@oxytane.ng from the number or the email address on your account, with the pickup code, and we will void the code and return the money.

If something is wrong with it

Bottles are handed over sealed. If one is faulty, damaged, or not the size you paid for, take it back to the counter you collected it from with your code, or write to info@oxytane.ng. We replace it or refund it.

A bottle that has been opened and used cannot be returned for a refund, because it has been used for what it was sold for.

How a refund is paid

A refund goes back through Paystack to the card or account the payment came from. Nothing is refunded in cash at a counter.

Litres back earned on a refunded order come off the balance again. Litres back already spent on a free bottle you have collected do not.

Asking for help

Write to info@oxytane.ng with your pickup code. It is the fastest thing to give us, because it names the order without naming you.