Oxytane
Support
Give us your pickup code. It names the order without naming you, and it is the fastest thing we can work from.
Reach us
- +234 807 913 9443
- info@oxytane.ng
- Hours
- Monday to Friday, 9am – 5pm WAT
WhatsApp is also where bulk and fleet quantities are quoted, which the app does not sell through checkout.
Collecting an order
You choose a state when you pay, and any NNPC or affiliated counter in the app’s list for that state will honour your code. What to bring, what happens at the counter, and what to do if a counter cannot supply the order are set out in the collection and refunds policy.
An expired code
A pickup code stops working 90 days after it is issued. The order stays paid and the bottles stay yours — write to info@oxytane.ng with the code and a fresh one is issued against the same order.
Cancelling, refunds and returns
Until an order has been collected you can cancel it and be refunded through Paystack. Sealed bottles that are faulty, damaged or the wrong size are replaced or refunded. The full rules are in the collection and refunds policy.
Your account
Your phone number is your account. To close it, see deleting your account. What we hold and who else handles it is in the privacy policy.